These Terms and Conditions govern purchases made through xuvqir.com. The website is operated by Xinglong County Hongsheng Lvyuan New Energy Technology Co., Ltd.

1. Orders

By submitting an order, you confirm that the information supplied during checkout is accurate and that you are authorized to use the selected payment method.

Orders may be reviewed before fulfillment. An order may be declined or canceled where reasonably necessary because of suspected fraud, payment failure, incorrect pricing, unavailable inventory, technical error, legal restrictions, or other legitimate operational reasons.

2. Product Information

We aim to present product information accurately. Minor differences in appearance may occur because of screen settings, lighting, manufacturing variation, or other reasonable factors.

3. Prices and Charges

Product prices, available shipping charges, discounts, applicable taxes, and the final order total are displayed during checkout before the order is submitted.

4. Payment

Available payment methods are displayed at checkout. Orders are subject to successful payment authorization and applicable fraud or security checks.

5. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.

6. Shipping

For standard shipping to supported United States destinations, estimated transit time is generally 10–15 business days after dispatch. Shipping charges are calculated and displayed at checkout.

Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory availability, product location, and destination.

7. Returns and Refunds

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the applicable Return Policy.

Approved refunds are returned to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.

8. Cancellation

Customers may request cancellation by contacting us promptly before fulfillment begins.

We will make a reasonable effort to honor eligible requests, but cancellation cannot be guaranteed after fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us with the order information and supporting photographs or videos where appropriate.

The circumstances will be reviewed and a reasonable replacement, refund, or return solution will be provided.

10. Promotions

Promotional offers may be subject to eligibility requirements, expiration dates, product restrictions, or other conditions presented with the applicable promotion.

11. Errors and Availability

Genuine pricing, description, inventory, or technical errors may be corrected when identified.

If an error materially affects an order that has already been submitted, an appropriate explanation and available resolution will be provided.

12. Consumer Rights

Nothing in these Terms is intended to exclude or limit mandatory consumer rights that cannot lawfully be excluded or limited under applicable law.

13. Contact

Questions concerning purchases may be sent to service@xuvqir.com.