Xuvqir is operated by Xinglong County Hongsheng Lvyuan New Energy Technology Co., Ltd.

Owner: 贾宏伟 (Jia Hongwei).

Business Address: No. 1 House, East Side of Miao Zhanchun's Residence, Dongnan Gou Village, Ping'anbao Town, Xinglong County, Chengde City, Hebei Province.

Business Category: Home Goods.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.

For standard shipping to supported United States destinations, estimated transit time is generally 10–15 business days after dispatch.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The physical shipping origin may therefore differ from the business address.

Once an order has been dispatched, available tracking information will normally be provided by email or through the applicable order tracking method.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Email service@xuvqir.com with your order number, the item concerned, the reason for the return, and photographs or videos where relevant.

Please do not send an item to the business address unless our customer support team specifically instructs you to do so.

Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.

You may contact us promptly to request cancellation before fulfillment begins. Cancellation cannot be guaranteed once fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

Contact us with your order number and photographs or videos where appropriate. After reviewing the issue, an appropriate replacement, refund, or return solution will be provided depending on the circumstances.

Email: service@xuvqir.com

Phone: 00852-6311436

Business Hours: 10:00–17:00 (UTC-7)