This policy explains how orders placed through xuvqir.com are processed, shipped, tracked, and handled when delivery issues occur.

1. Order Processing

Orders are normally processed within 2–4 business days after payment has been successfully confirmed.

During holidays, promotional periods, unusually high order volume, or other peak periods, processing may require up to 5 business days.

Processing time is separate from shipping transit time.

2. Estimated Delivery Time

For standard shipping to supported destinations in the United States, estimated transit time is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Actual transit time may vary because of destination, carrier operations, customs procedures where applicable, weather conditions, seasonal volume, or other circumstances affecting transportation.

3. Shipping Charges

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

4. Fulfillment and Shipping Origin

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin may therefore differ from the business address listed on this website.

5. Tracking

After an order has been dispatched, available tracking information will normally be provided by email or through the applicable order tracking method.

Please allow a reasonable period after shipment for tracking activity to appear in the carrier's system.

6. Delayed Shipments

If tracking has not updated for an extended period or a shipment appears unusually delayed, contact service@xuvqir.com with the order number.

7. Lost or Missing Packages

If a shipment appears to be lost, contact us with the order number and available tracking information.

If tracking shows that a package was delivered but it cannot be located, check the mailbox, delivery area, reception desk, household members, neighbors, and any carrier notices. If the package remains missing, contact us so the circumstances can be reviewed.

8. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If an address error is noticed after an order is submitted, contact us promptly. An address change cannot be guaranteed once fulfillment or shipment has started.

9. Multiple Shipments

An order may occasionally be divided into more than one shipment because of product location or inventory availability. Separate tracking details may be provided when this occurs.