Contact information

Contact Us

For questions about products, orders, shipping, returns, payments, or other store matters, please contact xuvqir.

Customer Support

Phone: 00852-6311436

Business Hours: 10:00–17:00 (UTC-7)

Order Support

When contacting us about an existing order, please provide the relevant order information so that we can review your request.

If your request concerns a damaged, defective, incorrect, incomplete, or materially different item, please include photographs or videos where relevant.

Return Requests

Please contact us before sending an item back. Once a return request has been reviewed and approved, the appropriate return instructions and return warehouse address will be provided.

Please do not send a return to the business address unless our support team specifically instructs you to do so.